Key performances
We have achieved strong financial results due to our strategic progress and maintained our solid financial position. We even showed growth.
Financial key performances
Adjusted revenues
€ millions
5,327m
- 2022
- 5,327m
- 2021
- 5,255m
- 2020
- 5,275m
Adjusted EBITDA AL 1
€ millions
2,404m
- 2022
- 2,404m
- 2021
- 2,347m
- 2020
- 2,320m
Free cash flow
€ millions
862m
- 2022
- 862m
- 2021
- 784m
- 2020
- 765m
Capital expenditure
€ millions
1,206m
- 2022
- 1,206m
- 2021
- 1,216m
- 2020
- 1,147m
Commited to progressive dividend policy 2
€ cents
14.3ct
- 2022
- 14.3ct
- 2021
- 13.6ct
- 2020
- 13.0ct
Return on capital employed 3
13.1%
- 2022
- 13.1%
- 2021
- 11.0%
Total Shareholder Return (TSR) 4
10.4%
- KPN
- 10.4%
- STOXX Europe 600 Telecommunications Index
- -14.5%
Non-financial key performances
Network infrastructure
# FttH households
3.56m
- 2022
- 3.56m
- 2021
- 3.22m
- 2020
- 2.78m
Network infrastructure
Sites 5G
5,072
- 2022
- 5,072
- 2021
- 4,000
- 2020
- 2,936
Network speed
Average maximum download speed broadband fixed per year-end
484 Mbps
- 2022
- 484 Mbps
- 2021
- 446 Mbps
- 2020
- 377 Mbps
Network speed 6
Average 5G download speed mobile network per year-end
189 Mbps
- 2022
- 189 Mbps
- 2021
- 207 Mbps
Energy consumption in Petajoules 5
Energy consumed by KPN
2.036
- 2022
- 2.036
- 2021
- 2.156
- 2020
- 2.444
Energy consumption in Petajoules
Estimated energy consumption saving by KPN customers
3.455
- 2022
- 3.455
- 2021
- 6.588
- 2020
- 9.802
B2C products and services
Fixed-mobile households as percentage of fixed households
56%
- 2022
- 56%
- 2021
- 54%
- 2020
- 53%
B2C products and services
Postpaid customers
3.759m
- 2022
- 3.759m
- 2021
- 3.647m
- 2020
- 3.584m
B2C products and services
RepTrak Reputation score
73.6
- 2022
- 73.6
- 2021
- 74.4
- 2020
- 76.0
Strategy
Connecting the Netherlands through fiber
Fiber footprint KPN & Glaspoort (GP)
44% KPN / 3% GP
- 2022
- 44% KPN / 3% GP
- 2021
- 40% KPN / 1% GP
- 2020
- 35% KPN
5G coverage Dutch population
Population coverage
96%
- 2022
- 96%
- 2021
- 81%
Connecting the Netherlands through fiber
Fiber own roll-out
348k
- 2022
- 348k
- 2021
- 433k
- 2020
- 319k
Consumer
Stable customer base: household
3.52m
- 2022
- 3.52m
- 2021
- 3.53m
- 2020
- 3.55m
Business
Net growth customer base (Mobile, Broadband, VoIP, Fixed-voice)
3.4m
- 2022
- 3.4m
- 2021
- 3.2m
- 2020
- 3.1m
Consumer
Customer satisfaction
15
- 2022
- 15
- 2021
- 16
- 2020
- 11
Business
Customer satisfaction
2
- 2022
- 2
- 2021
- 4
- 2020
- -2
New ways of digital working
Employee engagement
81%
- 2022
- 81%
- 2021
- 82%
- 2020
- 86%
Continued disciplined cost control program
Indirect cost reduction
38m
- 2022
- 38m
- 2021
- 47m
- 2020
- 137m
- KPN defines EBITDA as operating result before depreciation (incl. impairments) of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 2 of the Integrated Annual Report 2022.
- To be proposed at the AGM April 12, 2023.
- Net operating profit less adjustments for taxes divided by capital employed.
- Rebased to KPN’s closing price of the last trading day 2021.
- 2020-2021 figures have been restated, for details see Appendix 11 of the Integrated Annual Report 2022.
- 2021 restated due to improved calculation methodology.
